Dispute Resolution

In case of conflict

In the event of a dispute, the consumer may resort to the European Dispute Resolution Platform or one of the following entities:

CNIACC – National Center for Information and Arbitration of Consumer Conflicts

Address: Rua D. Afonso Henriques, 1, 4700-030 Braga Telephone: (+351) 253 619 107 Email: geral@cniacc.pt Website: https://www.cniacc.pt

CIMAAL – Center for Information, Mediation and Arbitration of Consumer Conflicts in the Algarve

Address: Ninho de Empresas, Edifício ANJE, Estrada da Penha, 3rd Floor, Room 26, 8005-131 Faro Telephone: (+351) 289 823 135 Email: info@consumoalgarve.pt Website: www.consumidoronline.pt

CACCDC – Consumer Conflict Arbitration Center of the District of Coimbra

Address: Av. Fernão Magalhães, n.º 240, 1º – 3000-172 Coimbra Telephone: (+351) 239 821 690 Email: geral@centrodearbitragemdecoimbra.com Website: www.centrodearbitragemdecoimbra.com

CACCL – Lisbon Consumer Conflict Arbitration Center

Address: Rua dos Douradores, 116, 2º – 1100-207 Lisboa Telephone: (+351) 218 807 030 Email: juridico@centroarbitragemlisboa.pt Website: www.centroarbitragemlisboa.pt

CICAP – Porto Consumer Information and Arbitration Center

Address: Rua Damião de Góis, 31, Loja 6, 4050-225 Porto Telephone: (+351) 225 508 349 / (+351) 225 029 791 Email: cicap@cicap.pt Website: www.cicap.pt

CACCVA – Consumer Dispute Arbitration Center of Vale do Ave/Arbitration Court

Address: Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães Telephone: (+351) 253 422 410 Email: triave@gmail.com Website: www.triave.pt

CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) Braga

Address: Rua D. Afonso Henriques, n.º 1, 4700-030, Braga Telephone: (+351) 253 617 604 Email: geral@ciab.pt Website: www.ciab.pt

CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) Viana do Castelo

Address: Av. Rocha Paris, n.º 103, 4900-394, Viana do Castelo Telephone: (+351) 258 809 335 Email: ciab.viana@cm-viana-castelo.pt Website: www.ciab.pt

CACC-RAM – Consumer Conflict Arbitration Center of the Autonomous Region of Madeira

Address: Rua Direita, nº 27, 1º Andar Esquerdo, 9050-450 Funchal Telephone: (+351) 291 750 330 Email: centroarbitragem.sre@madeira.gov.pt Website: https://www.madeira.gov.pt/ cacc